Honest, hardworking, helpful, friendly, and ANGELO! My smog check took 30 minutes, even after this dude cut in front of me in line. The waiting area is graced by the presence of Angelo, the most adorable office dog EVER. The staff is so honest, the prices are great, and they have taken care of my car for 4 years now. The location is prime for a Saturday, if you're dropping your car off for an oil change, you can walk down to the plaza across Main for a bite, or walk to downtown Pleasanton. I prefer to hang out in the waiting area with coffee and Angelo :). Judy L. 8/24/2015
Well deserving of their 5 star reviews. Went here on a rainy day about a month ago for a smog check. Brought a coupon from the mail. I believe you can also find a coupon on-line and print it out. The place is a little hard to find. When you turn into the automotive repair complex, it's at the very end. Fortunately, one of the workers was outside and directed me to their place.
The smog check only took about 10-15 minutes. It was exactly $25 cash (NOTE: the coupon says you have to pay in cash), with everything included. They sent the certificate electronically to the DMV and I paid my registration on-line. I got my sticker in the mail. No issues whatsoever.
The reviews on the price mix-ups for repairs are likely communication issues and not blatant dishonesty. Yes, I agree that you should get a written quote before repair work or expensive maintenance. When I was waiting for my smog check, I overheard one of the employees convincing a customer over the phone NOT to go through with a repair, because it was expensive and his car wasn't worth that much. This guy just turned down work (and income) for the good of his customer. Wow, pretty amazing.
Will definitely recommend to others looking for a good/fast/cheap place for a smog check. Kari C. 3/17/2015
After I moved to bay area in 2012, I chose this shop for oil change and smog check before registering my vehicle in CA.
The price for oil change was obviously better than other shops near by.
The first time when I visited their shop, a guy (sorry I forgot his
name) told me in a very frankly way that my car wouldn't pass smog check and I should fix it first before wasting money doing smog check; he also offered me to get the car fixed and make sure to have it passing smog check. After visiting two other shops around Pleasanton, I went back and accepted the deal.
The problem was worse than they originally estimated, and it took longer for them to get the car fixed:
I sent the car to the shop sometime in the morning, and expected to get it in the afternoon;
Around 2PM-3PM Jake called me saying there were another problem and will take $xxx money for it (labour and parts); I accepted it.
Around 5PM-6PM Jake called me again saying there were something else that needed to be replaced and will take $xxx money for it (labour and parts), and I accepted it.They also told me that the car won't be ready on the same day.
The next day was a Sunday. Jake continually worked on it and called me later on that the car was fixed. He drove the car to my place and gave it back to me (without asking me to pick it up).
Jake sent me a bill of about $400 for that, and I was definitely happy with that price:
I knew my car had some problem that was very hard to be diagnosed, and I had visited other stores before but none of them (including technicians from Chevy) could get the problems fixed.
Jake did spend lots of time on it, including working on Sunday morning for that.
Although they did ask for different prices about 3 times, they didn't add them up and try to charge me more. Although they spent more hours than expected, they didn't ask me to pay for all of that.
The price also included a smog check certificate!
My experience with Pleasanton Smog and Repair was very happy (both for oil change and smog check), and I'd like to recommend it to people around Pleasanton.
Demin Y. 3/8/2015
After calling many places, we found this place has by fa the best price. Not only the price is good, they do a good honest business!
Other places seem to have "flexible" pricing. You keep talking you get a better price. Absurd!
The owner(?) here doesn't place a game like that.
I was also impressed by the owner telling me he wants his staff to take a one hour lunch break. He cares about the employees.
I had to come back later but I don't mind for people who do good honest business and treat his staff right!
Hannah S. 9/15/2015
Took my sons car here for smog check
After my last experience wanted to make sure it wasn't a fluke !!!
Pulled in .. No apt !! Was greeted professionally .. And with a smile asked how she could help I explained I was there for smog .. She informed me that there were two ahead of me and that it would be about 30 min .... She was wrong .. Was out in about 25 min under promise and over deliver ... Thanks for the GREAT service !!
Frank E. 6/17/2015